Terms & Conditions
Please read through our terms and conditions before booking with us. If you have any questions feel free to contact us.
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In order to confirm your booking, a deposit is required to secure the Citizen Caravan for your event. All balances must be satisfied 14 days prior to your event. *All deposits made to hold dates or payments made within 14 days of event are non-refundable. Once a deposit is made staffed is secured and materials and supplies are purchased.
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Bad weather happens, and in the case that it happens on the day of your event the host must communicate an alternative location at least 4 hours prior to the event. Citizen Caravan does not provide refunds in the case of bad weather (i.e. rain, wind, snow) We understand that unforeseen emergencies can occur and will do our best to work with you. Event dates and details may be modified at the discretion of our team at Citizen Caravan.
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In the event that any of Citizen Caravan's items (Caravan Bar, Pop-Up Bars, glassware, decor etc.) are damaged or missing this must be paid for by the client/host. In some cases a security deposit may be required to cover such events.
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If your event is being held in a public space it is the responsibility of the host to organize all permits and permissions and provide Citizen Caravan with the needed documentation.
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In the case that your event exceeds the duration of time Citizen Caravan was hired for (due to delays etc.) additional fees may apply.
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We have general liability insurance that covers our event service. In some cases an “Additionally Insured” policy must be added.
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If the host cancels a booking, please note that all booking deposits and payments made within 14 days of event are NON-REFUNDABLE. Rescheduling may be possible at our discretion. Please contact us if you have any questions regarding our policies.